Company FAQ
What is true about the company: team, history, locations, customers.
Company brain
Your source of truth, kept up to date automatically.
Every piece of institutional knowledge that matters, in one place every person and every agent reads from. It learns from every call, ticket and email, and it sends anything contradictory to a person instead of guessing.
How it fits together
Your tools in. One brain. Every AI out.
Your systems keep doing their jobs. Underneath, they sync into one company brain, and every AI your team uses reaches that brain through a single connection, with the permissions you set.
What it holds
Twelve sets of what is true about your business.
Each one canonical, sourced and owned. Everything downstream reads these rather than the raw pile.
Product FAQ
What is true about the product, feature by feature, and which claims are approved to publish.
Prospect objections
What buyers push back with, and every answer your people have given.
Customer pain points
The problems customers describe, in their own words.
Use cases
What customers use it for, each marked as told by a customer or told by staff.
Customer voice
A verbatim quote bank that supplies headlines, ads and answers.
ICP
Who buys, who does not, and what tips them into buying.
Brand voice
How the company sounds when the company is the byline.
Employee voice
How each named person sounds when the post goes out under their name.
Competitors
The real competitor set, and what their own users praise and complain about.
Brand visual
Your colours, type and logo, read by everything that is designed.
Product UI kit
Your product's screens rebuilt in code, so films and demos never show real customer data.
It learns
Every conversation is an input. The OS sorts each one into what your business knows.
Calls, tickets, meetings, posts and emails go in as they happen. The OS pulls out each fact, drops what it already holds, sends anything contradictory to a person, and files the rest where every agent can find it.
Channels in
Company OS
Sorting
From a sales call
We roster in a spreadsheet and it mostly works.Filed to Prospect objections
- Filed
- 3,214
- Already known
- 1,187
- To a person
- 9
Foundations out
A demo feed for Halcyra, a fictional company. Point at a channel or a foundation to trace it, or click a channel to send one of its facts through.
How it stays right
Trusted because it shows its working.
Every fact cites its source
The call, the email or the document it came from, so anyone can check it and nothing rests on memory.
Contradictions go to a person
When a new source disagrees with what is already filed, it is flagged for a person to decide. It is never quietly overwritten.
Draft, updated, confirmed
Each file carries its maturity. Nothing drafted from public sources goes into live work until your team has confirmed it.
Permissions
Read by default. Write only where you say.
Access is granted one tool and one action at a time. Having access is never the same thing as having permission.
| Tool | What the OS can do | What always needs a person |
|---|---|---|
| CRM | Read records, reports and the pipeline | Every change, made by a person in the CRM |
| Website and CMS | Read every page, and stage blog posts as drafts | Publishing, and any change to a live page |
| Ad accounts | Read everything, and add negative keywords after a named go | Budgets, bids, targets, and switching anything on |
| Email and LinkedIn sending tools | Load approved campaigns, paused | Launching, replying to anyone, deleting |
| Analytics and search data | Read only | Nothing to approve, because nothing changes |
| Docs and drive | Read, and file what matters into the brain | Sharing or deleting anything |
Held in your accounts. Read by your AI.
Your company brain belongs to your business, works with any AI, and changes nothing without permission.
Yours
It lives in files and accounts your business owns, not in a vendor's database.
Any AI
It works with whichever AI your team uses, today and after the next model change.
Read by default
Write access is granted one action at a time, only where you say.
Ownership
It is your brain.
- It lives in files and accounts your business owns, not in a vendor's database.
- It works with whichever AI your team uses, today and after the next model change.
- If we part ways, it stays with you and keeps working.
- A person's voice file is theirs: only they can confirm it, and it is deleted when they leave.
Next
The brain is the base. Agents do the work.
Every agent reads the brain before it starts, so ten people produce one standard.